We want you to love your Chommies purchase. If something isn't quite right, here’s our simple process:
Email Us Within 14 Days: Send an email to hello@chommies.com with your invoice/order number and the reason for your return.
Choose Your Resolution: We offer a refund (excluding shipping), store credit, or an exchange.
Send It Back: Items must be clean, unused, and in their original packaging with proof of purchase. You’re responsible for return shipping unless the product is faulty or incorrect.
We’ll Guide You: For returns within South Africa, you can drop off or courier the item to us at 110 Hatfield Street, Gardens Cape Town. For international returns, we'll provide you with a return shipping quote upfront for your approval, manage the collection, and handle all customs documentation to ensure your return arrives back in South Africa smoothly. Please get in touch at hello@chommies.com
For Faulty or Incorrect Items: We will cover the costs and make it right for you.
We offer a 6 month product warranty: Valid from the date of purchase providing you have proof of order or the original receipt.
Please note that custom-made or personalized items (like engraved tags) cannot be returned.
For more information please refer to our Warranty Policy and Returns & Exchanges Policy.
