Please note: Orders placed after 25 September will only be dispatched from 8 October due to essential maintenance.
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Product Warranty & Repairs

 

PRODUCT WARRANTY 

 

  1. Our products are designed to be hard-wearing and therefore come with a 6-month product warranty valid from the date of purchase providing you have proof of order or the original receipt. 

  1. If you discover a manufacturing defect (which can happen as all our products are handmade) within the 6-month period, we will happily repair or replace your product. Please contact us at refresh@chommies.com to schedule a repair assessment and we’ll be in touch regarding the next steps.  

  1. When you contact us to schedule a repair assessment or return an item to us, please include the following information:

- Order number; 
- Your contact number and email address;
- Reason for the return/exchange or details of the fault, where applicable.
- Please include photos if relevant;
- Item you wish to exchange your current item for, if applicable.

    1. You can drop off any product you wish to return or exchange at any one of our store locations. 

    PRODUCT WARRANTY EXCLUSIONS

    Our 6-month product warranty does not cover instances where your pet has chewed and thereby damaged their leash or collar. Our team is however more than happy to assess the damage to the leash or collar and provide you with a quote for the necessary repairs.