Privacy policy
OVERVIEW
- Audience
- Personal Information
- Acceptance
- Legal Capacity (No Under 18s)
- Deemed Acceptance
- Your Obligations
- Changes to the Policy
- Collection of Information
- Cookies
- Purpose of Collection
- Consent to Collection
- Use of Information
- Law Enforcement
- No Selling
- Marketing Purposes
- Employees
- Change of Ownership
- Security
- Retention
- PAIA Compliance
1. Audience
This policy applies to you if you are:
– a visitor to our website; or
– a customer who has ordered or requested the goods or services that we provide online or in-store.
2. Personal Information
Personal information includes:
– information that we collect when you visit our website
– information collected on registration
– information collected on checkout
– optional information you provide voluntarily
Personal information excludes:
– anonymised or de-identified information
– non-personal statistical data
– information voluntarily shared in a public forum (e.g. blogs, chat rooms, classifieds)
Examples of personal information we may collect:
– identifying information such as your name, date of birth, or ID number
– contact information such as your phone number or email address
– physical or postal address details
– financial information such as your bank account or payment details
3. Acceptance
You must accept all the terms of this policy when you order our goods or request our services. If you do not agree with anything in this policy, you may not continue.
4. Legal Capacity
You may not access our website or request our goods or services if you are under 18 years of age or do not have the legal capacity to enter into binding contracts.
5. Deemed Acceptance
By accepting this policy, you are deemed to have read, understood, and agreed to all its terms.
6. Your Obligations
You may only provide your own personal information, or the information of another person if you have their permission to do so.
7. Changes to the Policy
We may update this policy at any time. Changes will be noted on the website or emailed to you.
If you disagree with any updates, you must stop using the website and our services. Continued use constitutes deemed acceptance of the updated terms.
8. Collection of Information
When you register on our website, you provide identifiable personal information. We use this to fulfil your account, provide services, and for other purposes as set out in this policy.
We also automatically collect certain usage data, such as:
– IP address
– browser type and version
– browsing patterns and click behaviour
– time spent on site and pages visited
Third-party services (such as currency converters) may access your IP address to determine your location and store preferences in session cookies.
Please note: If websites you visited before ours included your personal information in their URLs, it may be logged unintentionally by our site or others.
9. Cookies
We may place small text files (“cookies”) on your device. These do not contain personal information but help associate your activity with your device.
Cookies allow us to:
– grant access to age-restricted content
– remember preferences and improve site performance
– deliver personalised services and advertising
– enable third-party services (e.g. analytics, currency converters)
You can disable cookies in your browser settings, but this may affect certain site features.
You may also provide optional information by uploading content, entering competitions, or using additional features on our site.
10. Purpose of Collection
We may use or process your personal information for the purposes indicated when you provided it, including:
– Goods or services: to process orders or provide support
– Marketing: to share news, offers, or product updates
– Business: for planning, audits, accounting, or operational changes (e.g. mergers, disposals)
– Legal: to comply with laws, manage claims, or pursue governance goals
We may also use usage data to:
– remember your settings for future visits
– monitor website metrics
– track entries or submissions to promotions and activities
11. Consent to Collection
We obtain your consent to collect personal information:
– in line with applicable law
– when you provide registration or optional information
12. Use of Information
We may use your personal information to fulfil our obligations to you and communicate with you.
This may include:
– administrative notifications and service updates
– occasional promotional messages (opt-out available)
13. Law Enforcement
We may disclose personal information if required:
– by subpoena or court order
– to comply with applicable law
– to protect public safety
– to enforce our terms of service
14. No Selling
We will never sell your personal information. It will only be shared as outlined in this privacy policy.
15. Marketing Purposes
We may share aggregate, non-identifiable data (e.g. user demographics or statistics) with advertisers or business partners.
16. Employees
We may disclose personal information to employees who need it to perform their duties. This includes management, HR, IT, compliance, and audit staff.
17. Change of Ownership
If our business changes ownership, merges, or is acquired, personal information may be transferred to the new entity. We will publish a notice on our site if this occurs.
If you are concerned, you may request deletion of your data.
18. Security
We take data security seriously and comply with all applicable laws. Our website is hosted on secure servers with firewall protection and advanced safeguards.
Only authorised staff have access to personal information, and we implement disaster recovery measures where needed.
19. Retention
We only retain personal information for as long as needed to fulfil the purposes outlined in this policy, unless:
– retention is required by law
– you consent to longer retention
During this time, your data remains protected and will not be disclosed or sold. We may retain information in either electronic or physical form.
20. PAIA Compliance
In accordance with the Promotion of Access to Information Act (PAIA), we’ve prepared the following resources to support your right to access personal information held by Chommies Cape Town (Pty) Ltd:
OUTCOME OF REQUEST AND OF FEES PAYABLE
