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Frequently Asked Questions
Products & Sizing
The Adjustable collar is a wardrobe staple for every dog! The all-round perfect collar for dogs of all sizes, strengths, and temperaments. It makes for a great gift thanks to the colour-happy design and flexible fit.
Slip-on collars are ideal for energetic dogs, who love to move-it move-it and get out of their collar. The sporty light design is fit for adventure, especially lending itself to dogs that love to swim. The dynamic choker style slips over your dog’s head and creates a tightening neck fit when pulled on a leash. Please note that this collar is custom-made to your dog's neck size and cannot be returned or exchanges therefore we encourage you to measure your dog accurately (all measurement instructions are available on the product page).
The Adjustable Leather Sighthound Dog Collar was made specifically for svelte Whippets, Greyhounds and Italian Greyhounds of every size and swagger, especially those of the city-slicker variety. Handcrafted in our Cape Town studio, this must-have is made from eco-friendly South African leather in eye-popping colours combined with solid brass fittings.
Puppy Collars - We haven't forgotten about the newest and tiniest of the pack: puppies! The Puppy Love collection includes dainty collars and petite leashes for gentle encouragement. Each comes in Chommies' signature happy-colours and high quality design for the pint-sized loves of your life.
The Pomm Pomm Collars were made for the tiniest dogs with the biggest personalities. The ideal statement piece for smaller breeds. It’s a tiny dash of fun, zest and liveliness, which will feel familiar to every owner of a high-spirited little dog who is always the life of the party and a style icon to boot.
The Everyday leash is the ideal staple leash for all dogs, big and small, calm, or crazy! It's perfect for walks around town, up the mountain or just chilling at a cafe whilst ensuring your dog is safely by your side.
The Slip on leash (also called Around The Block Leash) loops over your dog’s head for those times when you want to pop out for a quick stroll. It’s quick and easy to slip on, adjust the leather tabs and just like that convert it into a 2-in-1 collar and leash.
The Hands-Free leash is incredibly versatile, perfect for controlling boisterous dogs with your body weight, calm dogs who love leisurely strolls, and even two dogs on one leash!
Our Puppy leashes are our Tiny sized leash, ideal for puppies and miniature dogs. The snap-hook clip that attaches to their collar or harness is slightly lighter than our Mini sized leash.
Select leashes are available in different sizes, with smaller versions made lighter and equipped with finer fittings for smaller breeds.
Please find our measuring information here. Be sure to follow the instructions and videos to achieve the correct measurements.
You can also come to one of our store locations with your dog for an in-store dog fitting where we can help you measure their size accurately.
Regrettably we no longer provide product customisation unless the order volume meets our minimum quantity threshold. For inquiries, please contact hello@chommies.com.
You can head to our locations page here and find a list of stockists worldwide who would love to help you find the right size for your dog.
Care and Repairs
General Care Tips
- Leather items (collars, leashes, harnesses): Spot clean only using a damp cloth. Keep dry and condition occasionally with leather balm. Avoid soaking or machine washing.
- Rope items: Gently hand-wash or pop in a laundry bag for a cool machine wash. Air dry flat. Can handle water, but not indestructible, check regularly for signs of wear especially collars with colourful whipping can cause mild colour transfer due to prolonged water exposure.
- Mixed materials: Care for each section based on the material, treat leather gently and wash rope as above.
- Hardware (e.g. brass): Polish sparingly and keep away from coloured rope or leather to avoid staining.
Care varies by product. Some items like our Slip-On Choker Collars are machine-washable, while leather pieces are not. For the best advice, always check the care instructions on the individual product page.
For more information please see our care instructions page here.
Our products come with a 6-month warranty from the date of purchase providing you have proof of your order or the original receipt. If you discover a manufacturing defect (which can happen as all our products are handmade) within the 6-month period, we will happily repair your product.
In certain instances (like your dog chewing a leash or collar) your repairs will not fall under your warranty. However, our team will be happy to quote you on the cost for the necessary repairs.
Please see our Product Warranty and Return provisions for more information.
General orders and shipping
All our Chommies products are delivered in a soft cotton or velvet drawstring bag. Please add your message in the available area at checkout to insert a personalised message in your order.
Chommies ships worldwide excluding the following countries: Namibia, China, Hg Kong SAR, Belarus, India, Taiwan, Russia, Ukraine.
We currently use The Courier Guy for domestic deliveries in South Africa and UPS & FedEx for international deliveries.
Domestic orders and shipping within South Africa
We offer free ground shipping on domestic orders over R1,600 (one thousand six hundred Rand), and free shipping for international orders over £200 (two hundred pounds). Alternatively, shipping is calculated automatically at checkout based on your shipping address.
Yes, you can collect your order from our Cape Town store or Market Stand, please find the addresses below. When you get to “Shipping” as part of the checkout process online, you’ll see the option for “pick up”.
The House of Chommies, 110 Hatfield Street, Gardens, Cape Town 8001 (Monday to Friday, from 10am to 4pm)
or
The Oranjezicht City Farm Market, Haul Road, Granger Bay Blvd, Victoria & Alfred Waterfront, Cape Town (Saturdays & Sundays only, from 8am to 2pm)
No fee is applied to this option. Please look out for a notification stating that your order is ready to pick up.
Orders will normally be dispatched within 2-5 days of a successful order being placed on the online store if the items are in stock. Please allow a further 3-5 days for custom orders.
Standard shipping in South Africa generally takes between 1-5 business days to arrive. There is also the option to choose “Express Shipping”, which is typically delivered overnight within 24 hours and is fulfilled through The Courier Guy.
Be sure to check your email and messages for tracking updates on your order.
Once we’ve received your order, we’ll send you an email with live tracking details.
For local orders you can check an order’s status here, alternatively follow the tracking links you've received via email.
You can also keep an eye out on your order status page under your customer account.
Yes, we do. Orders that require a return or exchange for change of mind or incorrectly ordered products must be returned within 14 days of the date of purchase to one of our stores.
All returns, refunds, or exchanges must be accompanied by a valid proof of purchase. This includes your invoice number, date of purchase, and item details. Without this information, we are unable to process any return or exchange.
Please see our returns policy here.
We offer a 6-month product warranty on our products from the date of purchase. If you discover a manufacturing defect (which can happen as all of our products are handmade) within the 6-month period, we will happily repair your product upon assessment by our production team. In certain instances (like your dog chewing on a leash or collar) your repairs will not fall under your warranty.
Please contact hello@chommies.com.
Payments
We accept all major credit cards and debit cards as well as Apple Pay, Google Pay and Capitec Pay. Payment can also be made via some of our flexible payment options including Payflex and Happy Pay.
Yes! Click here to view our gift card options. Please note these can only be redeemed online.
Contact us
Please refer to our chat bot for your queries, should you need human assistance the bot will transfer you to the next available agent to help.
We’re here to help and aim to get back to you within 48 hours. If it’s a particularly busy time, it may take up to 2–4 business days. In the meantime, our helpful bot is a great first stop for quick answers, give it a try while you wait.
If you'd like to stock our products and think you’d be a good fit with Chommies, please complete this form for our consideration.
We love collaborating with other like minded brands. Please email hello@chommies.com for collaborations and press inquiries, and we’ll make sure to pass on your message to the relevant team. If it’s something we’re able to take further, someone from Chommies will be in touch.