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Frequently Asked Questions
Products & Sizing
The Adjustable collar is a wardrobe staple for every dog! The all-round perfect collar for dogs of all sizes, strengths, and temperaments. It makes for a great gift thanks to the colour-happy design and flexible fit.
O-Ring collars are ideal for energetic dogs, who love to move-it move-it and get out of their collar. The sporty light design is fit for adventure, especially lending itself to dogs that love to swim. The dynamic choker style slips over your dog’s head and creates a tightening neck fit when pulled on a leash, whilst the non-choker style slips over your dog’s head and offers a fixed tailored neck fit.
Snap Hook collars are designed for dogs who love the look, feel and functionality of the O-Rings, but prefer not to have it pulled over their heads. Especially welcomed by dogs with a larger head to neck ratio.
Dog necklaces are suitable for wearing around the house or to dinner parties just like your favourite piece of jewellery, our dog necklaces are statement accessories that can be worn on their own or layered with a collar. They are custom sized and are slipped over the head like our choker O-Ring collars.
Harnesses are ideal for exuberant dogs who love nothing better than looking stylish on their daily walk, whilst minimising the risk of slipping out of their collar.
The Everyday leash is the ideal staple leash for all dogs, big and small, calm, or crazy! It's perfect for walks around town, up the mountain or just chilling at a cafe whilst ensuring your dog is safely by your side.
The Around The Block leash loops over your dog’s head for those times when you want to pop out for a quick stroll. It’s quick and easy to slip on, adjust the leather tabs and just like that convert it into a 2-in-1 collar and leash.
The Hands-Free leash is incredibly versatile, perfect for controlling boisterous dogs with your body weight, calm dogs who love leisurely strolls, and even two dogs on one leash! You can move the knots to adjust the leash to the neck size of your dog so that it’s appropriate for the level of activity.
Please find our measuring information here. Be sure to follow the instructions and videos to achieve the correct measurements.
You can also come to one of our locations with your dog and we can help you measure their size accurately. If in doubt you can also send us a picture to hello@chommies.com and we’ll do our best to advise.
Yes, of course! Currently we are only offering our “Design Your Own” service at The House of Chommies. You can have fun choosing from an array of base rope and whipping colours. You can also email hello@chommies.com if you have something specific in mind.
Please note there is a “no return” policy on custom items unless they are faulty. Please see our Product Warranty and Return provisions for more information.
You can head to our locations page here and find a list of stockists worldwide who would love to help you find the right size for your dog.
Care and Repairs
Please find our care instructions here.
Our products come with a 6-month warranty from the date of purchase providing you have proof of your order or the original receipt. If you discover a manufacturing defect (which can happen as all our products are handmade) within the 6-month period, we will happily repair your product.
In certain instances (like your dog chewing a leash or collar) your repairs will not fall under your warranty. However, our team will be happy to quote you on the cost for the necessary repairs.
Please see our Product Warranty and Return provisions for more information.
If you have purchased a product from us that has been well-loved but is outside of its product warranty, please bring it back to us and we will refresh your collar or leashes.
Please contact refresh@chommies.com for a refresh quote and to book your product in.
Please see our Product Warranty and Return provisions for more information.
General orders and shipping
All our Chommies products are delivered in a soft cotton or velvet drawstring bag with a handwritten postcard. Please add your message in the available area at checkout to insert a personalised message in your order.
Chommies offers local shipping in South Africa.
We currently use The Courier Guy for domestic deliveries in South Africa.
Domestic orders and shipping within South Africa
We offer free ground shipping on domestic orders over R1,400 (one thousand four hundred Rand). Alternatively, shipping is calculated automatically at checkout based on your shipping address.
Yes, you can collect your order from our Cape Town store - please find the address below. When you get to “Shipping” as part of the checkout process online, you’ll see the option for “pick up”.
The House of Chommies, 110 Hatfield Street, Gardens, Cape Town 8001 (Monday to Friday, from 10am to 4pm)
No fee is applied to this option. Please look out for a notification stating that your order is ready to pick up.
Orders will normally be dispatched within 2-5 days of a successful order being placed on the online store if the items are in stock. Please allow a further 3-5 days for custom orders.
Standard shipping in South Africa generally takes between 1-5 business days to arrive. There is also the option to choose “Express Shipping”, which is typically delivered overnight within 24 hours and is fulfilled through The Courier Guy.
Be sure to check your email and messages for tracking updates on your order.
Once we’ve received your order, we’ll send you an email with live tracking details.
You can check an order’s status here.
Yes, we do. Orders that require a return or exchange for change of mind or incorrectly ordered products must be returned within 14 days of the date of purchase to one of our stores.
Please see our returns policy here.
We offer a 6-month product warranty on our products from the date of purchase. If you discover a manufacturing defect (which can happen as all of our products are handmade) within the 6-month period, we will happily repair your product upon assessment by our production team. In certain instances (like your dog chewing on a leash or collar) your repairs will not fall under your warranty.
Please contact hello@chommies.com.
Payments
We accept all major credit cards and debit cards. Payment can also be made via PayPal, SnapScan and PayFlex.
Yes! Click here to view our gift card options. Please note these can only be redeemed online.
Contact us
Please email hello@chommies.com and we’ll get back to you within 48 hours.
Please allow 48 hrs for a response after sending us your email or DM.
If you'd like to stock our products and think you’d be a good fit with Chommies, please complete this form for our consideration.
We love collaborating with other like minded brands. Please email hello@chommies.com for collaborations and press inquiries, and we’ll make sure you get connected to the right person.